Terms & Policies
refund policy
Melissa Ingles Yoga has a strict cancellation policy. Once paid, a class can be cancelled up to five hours before. In this case no refund will be issued but the amount paid can be transferred to another to another class within two months. Cancellations have to be made through the online booking system.
Online classes: Once purchased an online class cannot be cancelled and therefore no refund will be issued. The amount cannot be transferred to a different class.
Privacy policy
MELISSA INGLES YOGA TAKES YOUR PRIVACY VERY SERIOUSLY
This policy lays out what data we hold, how we receive/use it, how long we hold your data for, how it is protected and how you can request to change or delete this data.
WHAT DATA DO WE HOLD & HOW IS THIS PROTECTED?
Melissa Ingles Yoga uses email, our website, email correspondence and our online booking system to collect data.
The personal data that we hold includes your name, telephone and email address. We use these details to either respond to your enquiry or complete your booking. We also require your name, address and email for our financial records should you use our services.
Our customers, or those who enquire to us, give us their personal data and we hold it with your consent and on the basis of contract/legitimate interest so that we can fulfil your order.
This data is stored on our desktops and email system. The data stored on desktops and email systems is protected by password and virus detection software. All data is only accessible by staff who are required to use it for purposes of class booking.
If you use our website and/or book a class we will also collect your IP address (this is your computers identification code) through the use of cookies. Essential cookies are necessary in order for our website and store to operate efficiently.
You will be asked when you first visit our website your preferences regarding the non-essential, analytical cookies that we use. These cookies are used to improve the convenience and customer satisfaction (for example, it will remember you so that you don’t have to re-input all of your details each time you make a booking or to give us information about how our site is being used so that we make an adjustment to enhance the customer’s experience. You will be able to activate or deny these cookies and set your own preferences.
Our online store uses PayPal secure software. For more information about how they handle your data please visit https://www.paypal.com/uk/webapps/mpp/ua/privacy-prev
If you pay by credit or debit card these details may be stored on our bank’s mobile app which is protected by the service provider.
HOW CAN YOU RECEIVE A COPY OF, CHANGE OR REMOVE YOUR DATA?
You can make this request by emailing hello@melissainglesyoga.com at any time. We will respond to your request within 30 days. We may have to ask for proof of identity in order to process your request.
HOW WE USE YOUR DATA
Your data is used to process your enquiry and class booking. We will not share your details with any third parties unless, in the rare event, we were required to do so for legal or vital interests.
HOW LONG DO WE HOLD YOUR DATA FOR?
We will only retain your personal data for as long as is necessary to fulfil the purposes it was collected for as well as for the purposes of satisfying any legal, accounting, or reporting requirements.
We will look at various factors such as the amount, nature and sensitivity of the relevant data when deciding how long the data must be retained, as well as taking into consideration the potential risk of harm from unauthorised use or disclosure of the data, the relevant processing purposes and methods, and our legal requirements.
In line with accounting and tax requirements, we must keep basic information about our customers (including identification, contact and transactional details) for six years after they stop being customers.
OUR COMMITMENT
This policy is reviewed regularly and was last updated in June 2020.